The Collingham Serviced Apartments

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Office hours are 9:00 - 17:30 Monday to Friday. All times are UK.

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The Collingham Serviced Apartments

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Additional Notes

Office hours are 9:00 - 17:30 Monday to Friday. All times are UK.

London, SW5

Number of bedrooms: 3 bed
Quality rating

These furnished serviced apartments are located in the tranquil, idyllic surroundings of the Kensington Conservation Area. They allow the discerning guest the chance to experience the stylish elegance of town house living in one of London's most exclusive boroughs - for a surprisingly modest price.

Facilities include a modern kitchen with a hob, oven, microwave, kettle, toaster, washer/dryer, and all kitchen utensils. Daily housekeeping service, cable TV and DVD player, dry cleaning and laundry services available.

Amenities

Broadband (£)
Car Parking (£)

24-hour Reception
Washer/Dryer

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Rates From:

1 - 14 days	15 - 27 days	28 - 89 days	90 - 179 days	180+ days
£ 387	£387.00	£387.00	£387.00	£387.00

Minimum Stay:

The minimum booking period is 7 nights stay.

"Rates listed are intended as a guide and may vary from those shown.
Rates for specific enquiries will be confirmed at the time of booking."

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T's & C's

These corporate apartment rentals are located just 0.5 miles from West Brompton Railway station, and within easy walking distance of Gloucester Road, South Kensington and Earl's Court underground stations.

Go Native Serviced Apartment Terms and Conditions

These terms and conditions ("Serviced Apartment Terms and Conditions") apply to all serviced apartments booked or reserved with Go Native, whether through the Go Native website or by telephone. You accept these Serviced Apartment Terms and Conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by making a booking, you agree to comply with Go Native's General Booking Terms and Conditions below.

If you have any comments or queries regarding these Serviced Apartment Terms and Conditions, please contact enquiries@gonative.com.

1	INTRODUCTION
	In these Serviced Apartment Terms and Conditions:
1.1	"Go Native", "we", "us" or "our" means Go Native Limited, a company registered in England and Wales with the registered number 30479011, whose registered address is United House, 9 Pembridge Road, London. W11 3JY, (including , where appropriate, our employees, suppliers and agents, and insurers);
1.2	"you" or “occupant” means the party making or who has made a booking for a serviced apartment with or through Go Native; and
1.3	references to a "room" or "accommodation" or “apartment” include any "optional extras" or additional services you buy.
2	RESERVATIONS
2.1	All reservations must be made by telephone on 0845 601 2028 or online at www.gonative.com (the "Website") or by e-mail sent to enquiries@gonative.com. If, during the booking process, the apartment you require is not available or we are unable to confirm the apartment initially requested, we will notify you by email and offer you alternative accommodation. We will endeavour to hold the reservation for such alternative accommodation for 2 hours in order for you to confirm that the alternative meets your needs by making payment in full.
2.2	In respect of all bookings relating to apartments not operated by Go Native, Go Native acts as an introductory agent on behalf of our third party suppliers. Your contract for such bookings will be with the actual third party supplier. All such bookings will be also subject to the relevant third party supplier’s conditions in addition to these conditions.
2.3	Full payment for your apartment must be made at the time of booking unless you have a Go Native client account. All bookings must be charged to a valid credit or debit card and will be charged to that card when the booking is made or (where applicable) against your Go Native client account credit balance. As part of your booking, you will be required to provide details of a credit or debit card. If you have not booked with us before, you will be asked to register your details with Go Native. Go Native accept American Express, Visa, MasterCard, Visa Delta and Maestro/Solo.
2.4	Your booking constitutes an offer to us to "buy" an apartment. All reservations are subject to acceptance by us and a contract is only formed between you and Go Native once we have confirmed acceptance of your payment details by sending you a booking confirmation by email (the "Contract"). All reservations are subject to availability and the Contract relates only to booking which has been confirmed in accordance with this section 2.4.
2.5	Once we have confirmed that your payment has been accepted, you confirm that you accept and will comply with these “Go Native Serviced Apartment Terms and Conditions” as well as the “Go Native General Booking Terms and Conditions” set out below which are incorporated and form part of the Contract. Where a reservation relates to a serviced apartment which is not operated by Go Native, we act as an introductory agent on behalf of one of our third party suppliers and your contract for such reservation may also be subject to the relevant supplier’s terms and conditions. You will be notified at the time of booking if additional supplier terms and conditions apply. In the event of any conflict or inconsistency between these sets of terms, the following order of priority shall apply:
	2.5.1 these Go Native Serviced Apartment Terms and Conditions;
	2.5.2 the Go Native General Booking Terms and Conditions set out below; and
	2.5.3 (where applicable) the third party supplier terms and conditions.
2.6	We reserve the right to refuse, at our sole discretion, any booking you make with us. It is the responsibility of the booker to notify Go Native at the time of booking of the names of the relevant guests and whether they are adults or minors. Bookings for accommodation require at least one full name for each apartment. For maximum occupancy in an apartment please refer to the apartment details on the website and/or the booking confirmation.
2.7	Accommodation & Occupancy
	Go Native acts as an agent on behalf of its third party suppliers in relation to the accommodation owned or controlled by those third party suppliers. Reasonable care has been taken that the content of the Go Native website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on the Go Native website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that Go Native cannot check the accuracy of all information provided by its third party suppliers. Go Native reserves the right to notify you of any changes to the published content of they are made aware of it. Given the above factors, Go Native does not warrant that any of the content on the Go Native website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Go Native's website may link to other websites and Go Native is not responsible for the data policies, content or security of these linked websites. You should note the following points about Go Native operated and third party supplier apartments: apartments are individual and vary in style, size and layout so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival. The Go Native website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan. The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, Go Native or the third party supplier may refuse access to the accommodation and reserves the right to charge for additional apartments. You and your party must comply with any rules and regulations set by Go Native, if the apartment is Go Native operated, and/or the third party supplier in relation to their apartments. In any event we recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security. You and the other members of your party are responsible for payment of any charges made for use of facilities, such as but not limited to telephone calls, broadband, additional laundry services, parking and for any other fees levied by Go Native and/or the third party supplier (under these or the third party supplier’s conditions) for the use of amenities. Accommodation might not be able to operate heating and air-conditioning at any one time. Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. Go Native shall use reasonable endeavours to retain any items left in apartments for up to 3 months after the guest’s departure date. Please email enquiries@gonative.com for enquiries relating to any lost items. Where the booking takes place with a third party supplier, Go Native can guarantee any items will be retained. Guests remain personally responsible for all sundry expenses and may be requested to provide additional credit card details upon arrival.
2.8	Restrictions
	In relation to Go Native operated apartments the following restrictions apply as standard. There may be other restrictions at third party supplier apartments. Full details are available on request: Smoking: Go Native operates a non smoking policy in its own operated apartments. Smoking may also not be allowed in third party supplier apartments and should you wish to smoke during your stay you should ensure at the time of booking that you are permitted to do so in your chosen apartment location. If you do smoke in a property that prohibits smoking, you may incur additional cleaning charges. Go Native operates a strict security policy to ensure the health and safety of all our guests and staff. Non residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy. Any guests who do not comply with this policy may be asked to find alternative accommodation and Go Native reserves the right to cancel their booking with immediate effect and without refund. Pets: Go Native regrets that pets are not allowed in the apartments.
3	AMENDMENTS AND CANCELLATIONS
3.1	If you are a consumer (i.e. you are not booking a serviced apartment for, as or on behalf of a business or business employee), once your booking has been confirmed by us and the Contract has been formed, you may cancel your booking (and have all monies paid returned to you) at any point up to the earlier of: (i) the day falling seven working days after the date of the Contract, and (ii) the date on which you begin your stay at the serviced apartment. If you wish to cancel the contract you must do so in writing to cancellations@gonative.com.
3.2	Except as stated above, once a reservation has been confirmed by us, it may only be amended or cancelled in accordance with the cancellation policy or early departure policy stated on the Website for the particular apartment or provided with your booking confirmation. All amendments are subject to availability and any third party policies that may apply.
3.3	All amendments and cancellations must be submitted in writing to cancellations@gonative.com and any amendment or cancellation is only confirmed once you have received written confirmation from Go Native.
3.4	An administration charge of £25 plus VAT will apply to all amendments and cancellations (excluding any cancellations made under section 3.1) made after a reservation has been confirmed by us. In the case of amendments or extensions, rate changes may also apply and, you agree and authorise us to charge all additional payments from the credit or debit card used to make the original booking.
3.5	Should you wish to check out of your apartment before your scheduled departure date, you must advise Go Native prior to your proposed check out date in accordance with the relevant early departure policy (usually a specified time the day before your scheduled departure date). We reserve the right to treat any early departure which results in a reduction of the charges payable to us as a cancellation.
3.6	All bookings are accepted by us in good faith. Should we be unable to provide you with a room that you have booked for any reason, we will use all reasonable endeavours to find alternative apartment nearby which is of a similar standard at no extra charge.
3.7	Go Native does not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected. Go Native reserves the right to do so. If this does happen, Go Native will contact you by telephone or email where reasonably possible to explain what has happened and inform you of the cancellation or change. If a change has to be made (and the change is not acceptable to you) or your booking has to be cancelled Go Native will, if possible and as soon as is reasonably practical, offer you an alternative apartment (from the range advertised by Go Native) of similar type and standard in a similar location for the same period. As the alternative property is likely to be operated by a different third party supplier to that of the original apartment booked, the advertised cost of the alternative apartment will be payable. If the alternative apartment is advertised at a lower price, you will receive a refund (if you have already paid the total accommodation charges) of the price difference. If you do not wish to accept a change or any alternative apartment offered or Go Native cannot offer you a suitable alternative apartment, you will be entitled to cancel your booking and receive a full refund of all monies paid to Go Native unless this is the result of an Event beyond our Control – see Clause 10 below. You should tell Go Native as soon as reasonably possible whether you wish to accept any change or alternative apartment offered, or alternatively if you want a refund.
3.8	Go Native defines a group as being three apartments or more being booked in the same location for similar dates. For group bookings, the minimum cancellation charges that will apply per group booking regardless of length of stay, are the same as for stays of 28+ nights as detailed above.

Cancellations:

3.9	Go Native’s cancellation policy is set out below, however, where Go Native acts as an agent for a third party supplier the cancellation determined by that supplier may differ from Go Native’s own policy and shall apply to the booking.
3.10	Requests for cancellations and changes must be made by contacting Go Native’s Reservation Team during office hours. Any cancellation or change notified directly to the third party supplier will not be effective. Bookings not changed or cancelled through Go Native will be subject to a 100% charge.
3.11	All cancellations must be confirmed in writing (email is acceptable). Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each apartment within a booking.
3.12	Transaction fees are non-refundable.
3.13	For stays of 1-6 nights, notice of cancellation is required, in writing, 72 hours prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the full cost of the booking.
3.14	For stays of 7-27 nights, notice of cancellation is required, in writing, 7 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of 7 nights.
3.15	For stays of 28+ nights, notice of cancellation is required, in writing, 14 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of 14 nights.
3.16	Non-arrivals will be treated as a cancellation and will be subject to a 100% cancellation charge.
3.17	If you wish to cancel or change an extended booking (see “Extensions” below), you will be liable to pay the total charges for the extended period in accordance with the scale above. These charges apply to notification advised prior to arrival and/or during your stay.

Early Departure:

3.18	Go Native’s early departure policy is set out below, however, where Go Native acts as an agent for a third party supplier the early departure policy determined by that supplier may differ from Go Native’s own policy and shall apply to the booking.
3.19	For stays of 1-6 nights, the full cost of the booking will apply irrespective of the guests early departure.
3.20	For stays of 7+ nights, notice of early departure is required, in writing, 14 days prior to the guest’s new departure date. Please note: you may be subject to an increased rate band (see below) should your final length of stay be shorter than the original booking period.

No. nights	Rate band
1-14 nights	Band 1
15-27 nights	Band 2
28-89 nights	Band 3
90+ nights	Band 4

Extensions:

3.21

Go Native’s extension policy is set out below, however, where Go Native acts as an agent for a third party supplier the extension policy determined by that supplier may differ from Go Native’s own policy and shall apply to the booking.

3.22

If you wish to extend a stay, Go Native requires notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Failure to give Go Native notice in writing of an intention to extend a stay may result in your apartment being booked by another guest.

3.23

Where notice of intention to extend your stay has been given, Go Native reserves the right to take all additional payments and charges from any credit/debit card used to make the original booking (plus any further deposit requirements). Where payment has been made by cheque or bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the time of booking and payment must be made by return.

3.24

No administration fee is payable when a booking is extended.

3.25

If your initial booking is for 28 nights or less, all requests for extensions will be subject to availability.

3.26

For all other lengths of stay, 14 days notice is required to guarantee an extension to a current stay. Extensions requested less than 14 days in advance are subject to availability.

4 YOUR OBLIGATIONS

4.1

Please note that Go Native does not accept apartment bookings from individuals under the age of 18. Proof of identification and date of birth may be requested at check-in. If you fail to provide these details, we reserve the right to cancel the reservation.

4.2

By making a booking, you confirm and promise that:

4.2.1

all details provided with your booking are correct and complete (it being acknowledged that incorrect or incomplete details may result in a reservation being cancelled); and

4.2.2

you will advise us of any change to your email address or other contact details provided.

4.3

You are fully responsible for checking and managing all passport, visa and health requirements which may apply to you and your party. You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation, medical cover and cover for loss or damage to personal property during your stay.

4.4

All apartments are occupied as serviced apartments and on the basis that no rights of tenancy are created. Where a Contract is with an individual person (as opposed to a company) then by entering into the Contract, you declare and confirm that the apartment booked is not your principal place of residence and that you shall not acquire any legal interest in the apartment or building related to it. You will occupy the apartment as a mere licensee and may not transfer or assign any rights or benefits granted to you in respect of it.

5 PRICING AND PAYMENTS

5.1

Apartment prices shown on the Website or quoted by us to you are per apartment per night. The total price for the apartment will be as quoted except in the case of obvious error. This excludes any charges that may apply for telephone calls, internet access or any other optional extras. Unless stated, VAT and/or any local taxes will be added to the total amount payable at the prevailing rate in force at the time of booking.

5.2

The Website incorporates a currency converter function, with exchange rates provided daily by XE.com, in order to allow visitors to the Website to view rates in different currencies. This is solely for the purposes of comparison and all payments and transactions will be processed in Pounds Sterling (GBP) at the prevailing exchange rates at the time of booking.

5.3

The price of an apartment is dependent on a variety of factors. Rates may vary by night at the same location. Once a booking confirmation has been sent to you by us, the price for that room will not be altered unless the booking is amended or cancelled.

5.4

Payments: Payment should be made either through Go Native's website or through the following methods of payment:

Bookings made by American Express Card (Amex) will incur a transaction fee of 2.95% of the total payable. Bookings made by Visa Credit Card and MasterCard will incur a transaction fee of 2.0% of the total payable. There is no transaction fee when booking with Visa Debit Card or Maestro/Solo.

Company Cheque: Pounds Sterling or Euro payable to 'Go Native Limited'.
Bank Transfer: Pounds Sterling or Euro (bank details are available on request).

We may pass your debit/credit card details to a third party to process any payments.

As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell Go Native immediately. However, we regret Go Native cannot accept any liability if it is not notified of any inaccuracy in any documentation within 48 hours of it being sent out. If there is an obvious error in the confirmation or invoice, Go Native reserves the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date. If any of these changes are material and are not acceptable, then you will be entitled to a full refund.

6 SPECIAL NEEDS

6.1

Should you require a room for persons with special needs or should you have a disability assistance dog, please specify this at the time of booking. When booking an apartment intended for a person with special needs, during the booking process you will be required to confirm that such booking is intended for a person with special needs that precludes him/her from staying in any other room type. If you book a room of this type and the person for which it is intended does not have such special needs, at check-in we reserve the right to charge you any price differential at the prevailing rate, allocate you alternative accommodation or refuse you accommodation and you shall not be entitled to any refund.

7 OPTIONAL EXTRAS

7.1

All apartments will be cleaned and have the bed made on your arrival. Included in all prices is a weekly clean and a weekly change of linen and towels. Should you require additional housekeeping services during your stay, these are available at a charge.

7.2

Additional services available at serviced apartments may include:

Telephone Calls: Telephone calls are charged separately. It is the guest’s responsibility to pay all telephone call charges incurred during their stay in an apartment. Sometimes, telephone call charges are provided by a third party supplier. Where this arrangement exists, it is the guest’s responsibility to set up a charge account with the service provider direct (details available in the apartment).

Broadband: Broadband is available in most apartment locations and where applicable will be charged for separately. Where broadband is offered, Go Native will make every effort to ensure that the service is available at all times, but Go Native cannot guarantee any internet or broadband connection availability. If there is a fault which is deemed by Go Native to be associated with the user’s hardware or software, no support will be available. Use of the internet is on the understanding that under no circumstances will Go Native be held responsible for any actions that may arise from the use of a guest’s internet connection. Go Native reserves the right to pass on any records to the authorities if required to do so. Go Native accepts no responsibility for any virus that may be received following a guest’s use of the internet; we recommend that your equipment utilises sufficient software protection.

Cleaning: A weekly clean, linen change and change of towels is included in the weekly rate. Additional services may be requested and charged for accordingly. Rates vary from apartment to apartment, and from supplier to supplier. Quotes will be advised at time of request and charged to guests bill.

Keys: Go Native will issue the guest with sets of keys (as relevant) and extra keys are available on request. If the issued keys are not returned on departure a charge of up to £50 plus VAT will be made to the booker. If between the hours of 6 pm and 9 am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, Go Native reserves the right to charge £50 plus VAT call out charge in addition to the charge for lost keys.

Call Outs: If the emergency call out number is used to call out the apartment manager between the hours of 6 pm and 9am for any purpose other than an emergency, Go Native reserves the right to charge the booker a call out fee of £50 plus VAT.

Storage of Luggage: Where facilities are available and at its discretion Go Native can store guest’s luggage at an additional charge.

Other Chargeable Services: Details of additional chargeable services at Go Native operated and third party supplier apartments are available on our website www.gonative.com e.g. extra cleaning, additional laundry services, parking, chauffer service, cot hire, VIP packs. These will be priced individually and must be paid for prior to your arrival or upon request during your stay.

7.3

Although Go Native will make every effort to ensure that guests enjoy a peaceful stay, Go Native cannot guarantee, or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air conditioning, water or any damage, telephone, broadband, internet and other communications, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by a guest/booker, Go Native will use its best endeavours to maintain and rectify (within a reasonable period of time) all services and issues (within reason) to Go Native operated apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

7.4

Please check your booking confirmation or contact enquiries@gonative.com for further details about these services and any charges that may apply.

8 ARRIVAL AND DEPARTURE

8.1

All serviced apartments operate an arrival and check out policy which will be as specified in your booking confirmation or any third party supplier terms and conditions. Early or late check must be separately agreed with Go Native and is not guaranteed. Any additional hours of occupation outside the stated times will be charged as one extra day unless otherwise agreed.

8.2

You must present your booking confirmation upon check-in at the apartment.

8.3

If you do not arrive at the apartment to which your reservation relates by 10.00am on the morning after the first night of your booking it will be treated as a cancellation. Some third party suppliers may charge for the full length of your stay if they are unable to secure an alternative booking for the remainder of your reservation dates.

8.4

Details about key collection, access codes or key drop off will be provided to the booker prior to check-in date. You are responsible for safeguarding the key and must not provide it, or disclose any access codes to any party other than a member of your party in relation to the specific apartment. It is your responsibility to ensure that the guests have all the access codes and other relevant information provided to them by Go Native, to allow guests to access the apartments.

9 ADDITIONAL CLEANING, DAMAGES AND REPAIRS

9.1

Go Native expects the apartments to be left in a reasonable state on departure in accordance with the GO Native General Booking Terms and Conditions. If, at Go Native’s discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge. When the duration of the reservation is in excess of 28 days, a discretionary final cleaning charge of up to £200 plus VAT may be charged. In addition, if an apartment is deemed unfit for occupation, the booker /guest will be obliged to pay compensation to Go Native for loss of revenues in addition to the costs of cleaning and repair. Go Native reserves the right to charge £200 plus VAT (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where smoking has taken place in a smoke free building.

Damages to the apartment or contents caused by the guest must be paid in full by the booker. In the event of any breakages or damage discovered after the guest vacates, Go Native will notify the booker by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the applicable charges and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if required at a cost of £50 plus VAT. ). If an apartment is deemed unfit for occupation, you may be obliged to pay compensation to Go Native for loss of revenues in addition to the costs of cleaning and repair.

9.2

We may pre-authorise your credit or debit card at time of booking and hold pre-authorised details on a PDQ terminal. By giving us your credit or debit card details, you agree and consent to Go Native Limited debiting such amounts from your card which we (acting reasonably) deem you to be responsible for to cover:

9.2.1

the cleaning costs referred to in section 9.1;

9.2.2

any breakages and damages caused during your stay such costs; and

9.2.3

any extras or incidentals incurred during your stay.

These amounts may be debited from your card without prior notification.

10 EXCLUSIONS OF LIABILITY

10.1

We shall have no responsibility for any loss of, or damage to, any of your property left in the Serviced Apartment during your stay unless such loss or damage was directly caused by our negligence or that of the operator of the apartment you are staying in.

10.2

We, Go Native, are responsible for losses you suffer as a result of a breach by us of these Serviced Apartment Terms and Conditions or the Go Native General Booking Terms and Conditions, if the losses are a foreseeable consequence of our breach. Losses are foreseeable where you and/or we could contemplate them at the time the Contract between you and us was formed. We are not responsible for indirect losses that are not foreseeable by you or us (such as loss of profits or loss of opportunity).

10.3

Go Native does not exclude or limit in any way its liability:

10.3.1

for death or personal injury caused by our negligence (or that of our employees or agents);

10.3.2

under Section 2(3) of the Consumer Protection Act 1987;

10.3.3

for fraud or fraudulent misrepresentation; or

10.3.4

for any matter in respect of which it would be illegal or unlawful to exclude, or attempt to exclude, liability.

10.4

If you are booking for, as or on behalf of a business or business employee:

10.4.1

that business shall indemnify Go Native against all liabilities, costs, expenses, damages and losses (including consequential losses, loss of profit, loss of reputation and all other costs and expenses) suffered or incurred by Go Native or its suppliers arising out of or in connection with your, or your business', breach of these Serviced Apartment Terms and Conditions or the Go Native General Booking Terms and Conditions; and

10.4.2

Go Native's total liability in contract, tort (including negligence or breach of statutory duty), contract, breach of statutory duty or otherwise arising in connection with the performance of your booking shall not exceed the fees paid to Go Native is respect of such booking.

10.5

Go Native is responsible for its own operated apartments, subject to these conditions. Go Native acts as an agent for its third party suppliers and any contract relating to an apartment owned by a third party supplier is made direct with the booker/guest and that third party supplier and, other than its general management and booking obligations detailed in these conditions, Go Native shall not be liable to any party for any amounts in relation to any acts or omissions under or in relation to that contract or the relevant third party supplier apartment. Go Native is not responsible for the theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate insurances in place.

10.6

All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with Go Native and these conditions shall apply in their place.

10.7

However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of Go Native for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by Go Native, or any liability that cannot by law be excluded.

10.8

Subject to the paragraph above, Go Native shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

10.9

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify Go Native against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by Go Native arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, Go Native’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to Go Native under your booking.

10.10

Many apartments advertised on the Go Native website or on Go Native printed literature are owned and operated by third party suppliers. Whilst Go Native endeavours to ensure the highest standards for third party supplier’s apartments, it does not warrant that, in booking these apartments on your behalf, the apartment is managed in accordance with local national laws including health and safety and insurance. You also understand that although a third party supplier may comply with local national laws, the rights and remedies under such laws may be different to that of England and Wales.

10.11

Go Native shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control affecting the building or the local area.

10.12

Events beyond Go Native’s Control shall include but is not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

10.13

Other than in relation to death or personal injury caused by Go Native’s negligence, or any other liability that by law cannot be excluded or restricted, Go Native’s liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with Go Native.

11 STATUTORY RIGHTS

If you are a consumer (i.e. you are not booking for, as or on behalf of a business or business employee) nothing in these Serviced Apartment Terms and Conditions shall amend or affect your statutory rights.

12 DATA PROTECTION

All personal information which you provide or which we collect through the Website or otherwise in relation to your booking or dealings with Go Native will be treated in accordance with the Go Native Privacy Policy, which is set out on the Website at www.gonative.com/privacy_policy.aspx.

13 EVENTS OUTSIDE OUR REASONABLE CONTROL

Subject to section 10.3 and section 11, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract if such failure or delay is caused by events outside our reasonable control and which are not due to our fault. Such events include, but are not limited to, strikes, terrorist attack, natural disaster and impossibility of use of telecommunications networks.

14 WAIVER

If we fail to insist on strict performance of your obligations or if we fail to exercise any rights or remedies available to us, this will not be a waiver of such rights and remedies.

15 GENERAL

15.1

These Serviced Apartment Terms and Conditions are drafted in the English language. If they are translated into any other language, the English language text shall prevail in the event of a conflict, unless the document is a constitutional, statutory or other official document.

15.2

If any court or competent authority decides that any of the provisions of these Serviced Apartment Terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

15.3

A person who is not party to Serviced Apartment Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

15.4

The laws of England and Wales shall apply to these Serviced Apartment Terms and Conditions and any Contract between you and us, and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising out of them or in connection with them or their subject matter (including non-contractual disputes or claims).

Feedback and Complaints

Go Native aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service provided, or have any other complaint, please contact us at enquiries@gonative.com or submit your comments through the Website enquiry form. You can also write to use at United House, 9 Pembridge Road, London, W11 3JY. We aim to acknowledge any complaint within five working days, and will notify you of the individual dealing with your complaint or issue.

Last updated 27th August 2010

GO NATIVE GENERAL BOOKING TERMS AND CONDITIONS

1 DEFINITIONS

1.1

In these terms and conditions the following words and expressions shall have the following meanings unless the context requires otherwise:

"Accommodation"	means the accommodation which the Occupant is permitted by Go Native to occupy in accordance with an agreement to which these terms and conditions relate;
"Building"	means the building (if any) which the Accommodation forms part of;
"Commencement Date"	means the date upon which the Occupant is entitled to occupy the Accommodation;
"Common Parts"	means the entrance lobby, stairs, corridors, lounge, laundry, lifts, bicycle store and any other common areas within the Building provided for the benefit of all occupants of the Building;
"Contents"	means some or all of the furnishings and effects to be found in the Accommodation as listed in the inventory to be provided to the Occupant on moving in to the Accommodation;
"Go Native"	means Go Native Limited (Company Number 03479011), a company incorporated under the laws of England and Wales whose registered office is at United House, 9 Pembridge Road, Notting Hill Gate, London W11 3YJ;
"Occupancy Period"	means the period during which the Occupant is permitted to occupy the Accommodation;
"Occupant"	means ‘you’ the individual or individuals who are permitted by Go Native to occupy the Accommodation;
"Service Media"	means central heating and hot water systems, electrical services for power and lighting, drainage and water services and any data or phone services provided; and
"Supplier"	means the landlord or operator of the Accommodation (which may include Go Native).

2 THE OCCUPANT'S OBLIGATIONS

2.1

The Occupant shall accept the Accommodation, the Common Parts and the Building as being in good and tenantable repair and condition and fit for the purposes for which they are let and/or intended to be used as at the Commencement Date unless the Occupant informs Go Native in writing of any defects in the condition and repair within one day of the Commencement Date.

2.2

The Occupant shall accept that all the Contents are present in the Accommodation unless the Occupant informs Go Native in writing that items are missing from the Accommodation inventory within one day of the Commencement Date.

2.3

The Occupant will:

2.3.1

Promptly notify Go Native of any damage to or defect in the Accommodation and/or the Contents and/or the Common Parts and/or the Building.

2.3.1

Promptly notify Go Native of any damage to or defect in the Accommodation and/or the Contents and/or the Common Parts and/or the Building.

2.3.2

Operate the Service Media and electrical appliances in the Accommodation in accordance with the manufacturer's instructions and not change, damage, alter or interfere with them in any way and ensure that any electrical appliances which do not belong to Go Native or the Supplier comply with all relevant standards and regulations.

2.3.3

Allow Go Native and those authorised by Go Native upon twenty four hours notice (except in cases of emergency) to enter the Accommodation at reasonable times to:

2.3.3.1

inspect its condition;

2.3.3.2

carry out any necessary repairs or alterations to the Accommodation and/or Common Parts;

2.3.3.3

maintain, repair and, if necessary, replace the Service Media and any pipes, cables, wires, drains and sewers within the Accommodation;

provided that if Go Native enters the Accommodation, Go Native will cause the minimum possible inconvenience to the Occupant and will, wherever reasonably practicable, carry out the works to the Accommodation after the end of the Occupancy Period.

2.3.4

Maintain the interior of the Accommodation in at least as good a state of repair and decorative order and clean condition as it is in at the Commencement Date

2.3.5

Maintain the Contents in at least as good state of repair and condition as they are in on the Commencement Date except for fair wear and tear.

2.3.6

Not remove any of the Contents from the Accommodation or the Building, as the case may be.

2.3.7

Occupy the Accommodation personally for residential purposes only.

2.3.8

Not assign, transfer, charge or sublet the Accommodation or part with or share possession of the Accommodation or any part of it under any circumstances.

2.3.9

Not carry on any profession, trade or business whatsoever in the Accommodation and/or Common Parts.

2.3.10

Not use the Accommodation for any improper, immoral or illegal purpose nor in any way which may, in the reasonable opinion of Go Native, be a nuisance, damage or annoyance to Go Native or to the other occupants of the Building or any adjoining premises and in particular, the Occupant will:

2.3.10.1

not cause any noise which, if made within the Accommodation, can be heard outside the Accommodation;

2.3.10.2

not keep or use drugs, the possession or use of which is prohibited by statute;

2.3.10.3

not harass, threaten or assault any other occupants of the Building or their guests or any personnel of Go Native or any other person; and

2.3.10.4

not keep, store or use in the Building any gas or oil heater or other fuel burning appliance.

2.3.11

Not damage or leave in a dirty or untidy state any parts of the Building.

2.3.12

Not alter, modify, decorate, add to or in any way interfere with the structure of the Accommodation, the Common Parts, the Contents or the Building.

2.3.13

Except with the prior written consent of Go Native not to fix anything whatsoever to the interior of the Accommodation in any manner or to place anything outside the windows of the Accommodation.

2.3.14

Deliver the Accommodation, the Contents and the key to the Accommodation to Go Native at the end of the Occupancy Period in accordance with these terms and conditions and in the same condition as recorded in the inventory and will give the Accommodation back to Go Native clear of the Occupant's own belongings from the Accommodation and in a clean and tidy state.

2.3.15

Ensure that any refuse is deposited in the receptacles provided for this purpose in or around the Building.

2.3.16

Not erect any external wireless or television aerial or satellite dish.

2.3.17

Not arrange its own supply of water, heating, television, internet, electrical power or any other services to the Accommodation.

2.3.18

Not keep any animal, fish, bird, insect or reptile in the Accommodation.

2.3.19

Not smoke in the Accommodation or any part of the Building.

2.3.20

Not do anything in the Accommodation or the Common Parts which would prejudice or increase the premium payable for the policy of insurance of the Building for the time being in force.

2.3.21

Not obstruct any means of access to or within the Building.

2.3.22

Pay all reasonable and proper costs and expenses (including legal costs, unless a Court orders otherwise, and fees payable to a surveyor and any value added tax thereon) incurred by Go Native in or in reasonable consideration of proceedings to recover outstanding monies owed for the Occupancy Period or any sum incurred as a result of the Occupant not performing the obligations of the Occupant under these Go Native General Terms and Conditions.

2.3.23

Not tamper with Go Native's fire prevention and control equipment and vacate the Building (and ensure that any visitors of the Occupant do so) immediately whenever the fire alarm is sounded.

2.3.24

Not use designated fire escapes except for the purposes of emergency escape.

2.3.25

Comply with any reasonable regulations of Go Native which may be notified to the Occupant in writing from time to time and in the event of conflict between the terms of these Go Native General Terms and Conditions and any such regulations, the terms of such regulations shall prevail.

2.3.26

Report any accident or incident to Go Native as soon as possible after it occurs and in any event within 48 hours after the incident or accident. If reasonably requested to do so by Go Native, to complete an incident or accident form and return it to Go Native.

2.3.27

In the event of the Occupant locking itself out of the Building or the Accommodation, pay in full the cost of the lock out services provided by or on behalf of Go Native.

2.3.28

Comply with the terms and conditions contained in the Serviced Apartment Terms and Conditions, or such additional terms and conditions as may be required by a Supplier and which are notified to the Occupier (in writing) at the time of booking.

3 ALTERNATIVE ACCOMMODATION

Go Native reserves the right during the Occupancy Period to move the Occupant to alternative accommodation (which may be a hotel) for the purposes of carrying out emergency repairs, on giving the Occupant reasonable notice. Go Native shall notify the Occupant of any additional terms and conditions which apply to such accommodation.

Other Property Details

Cancellation Policy

Please note the following conditions regarding our Cancellation Policy:

Cancellations Prior to Arrival:

In the event of an apartment cancellation, a charge will be applied as follows:-
More than 28 days prior to arrival - No Charge
14 - 28 days prior to arrival - 25%
7 - 13 days prior to arrival - 50%
Less than 7 days prior to arrival - 100%

Cancellations After Arrival (early departure):

An advance notice period of 28 days is required to cancel a booking following to avoid cancellation charges. For notice periods less than 28 days, the charge will be as per the cancellation policy prior to arrival.

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