We want your stay with us to be enjoyable and hassle-free; after all this is your home, pretend we’re not even here. We’re not a big fan of rules here at Go Native but in order to make sure everyone gets the same great experience, gets along well with their neighbours and looks after our property, we needed to put a few in place. We think we’re pretty fair and we trust our Guests to work with the Terms & Conditions throughout their stay.
Using your information
The personal details you provide to Go Native are for the purpose of processing your booking for accommodation. From time to time, we may share your details with third parties; if you would prefer we didn’t do this, please let us know.
We work within the guidelines and requirements of the Data Protection Act.
We take care to ensure that we keep accurate records of our guests. In the unlikely event that you find any incorrect information about you on any of the documentation we send, please contact a member of the Go Native team as soon as possible, so we can correct our records. If we don’t hear from you within 48 hours of any document being sent to you, we’ll assume we got it right.
Booking your Accommodation
You’ve booked an apartment through Go Native, which may mean an apartment that we own, an apartment that is managed by us on behalf of someone else, or a third party apartment provider.
Where a booking has been made online or over the phone to a member of our team, it is made in accordance with these Terms & Conditions with any specific amendments advised to you during the booking process.
We’ll do our best to match you with the style and size of apartment that you requested and we’ll confirm the exact apartment number to you upon your arrival. In some cases you may have viewed and requested a specific apartment, whilst we will do our best to meet your requirements we reserve the right to reallocate you.
When you make a booking with us, it’s your responsibility to inform us of the names of the relevant guests and whether they are adults or children. It’s important we know who’s living with us at all times.
If you or any other occupant of the apartment has special needs or a disability assistance dog, please let us know at the time of booking.
For stays of 90 days or more, at the point of booking and prior to checking-in to the apartment you will need to inform us of the name and contact details of any previous Landlord of the Occupants. We will request a reference from their previous Landlord and your booking will be conditional on this reference confirming that the occupation of the previous Landlord's property occurred without breaches of the terms of any agreement between you and that the property was left in a satisfactory condition.
We will request a copy of valid photographic identification upon arrival. The ID must belong to the named person on the booking and be a match to the name of the cardholder who paid for th booking. In the event ID is not provided or there is not a match to the name on the booking and the name of the cardholder, we reserve the right to refuse the booking.
Paying for your Accommodation
The payment terms relating to your specific booking will be advised at the point the booking is made and will be dependent upon the terms set out on the channel you choose to book. This may mean payment is due at the time of placing the booking or when you arrive to check-in to your apartment.
When a booking is made with us via the website or over the phone to a member of our team, you will be required to inform us of the valid payment card details you intend to use to pay for your accommodation fees.
You will be provided with the option to settle all your accommodation fees in advance or to pay for your accommodation fees on a monthly basis. We will use a recurring card payment to process your monthly payments to us, and you agree that we can do this, including deductions for any additional services you may choose to purchase and any charges resulting from damage to the apartment, whether agreed with you or not.
For bookings of 7 nights or less in length, payment of the full occupation fees will be payable on the date of this agreement.
For bookings of greater than 7 nights in length, where the booking commencement date is less than 28 days from the date of this agreement, payment of the full accommodation fees will be payable on the date of this agreement.
For bookings of greater than 7 nights in length, where the booking commencement date is greater than 28 days from the date of this agreement, a payment of 25% of the value of the first instalment is due on the date of this agreement. A further payment of the remainder (75%) of the first instalment is due 48 hours prior to the commencement date of the booking.
For bookings that are greater than 42 nights in length, we will allow the accommodation fee to be paid monthly in advance in instalments. Where any instalment is due and is paid more than 48 hours late the right to occupy will be terminated with immediate effect.
We deduct all payments on or around the 1st of the month. In order to do this, your first and last instalment may differ in value. If your booking starts before the 15th day of the month, your first instalment will be for the value of the remainder of that month. If your booking starts after the 15th of the month, your first instalment will be higher as we’ll include the following calendar month in your first instalment. Your last instalment will be the occupation rate multiplied by the number of days from the beginning of the month until your occupancy period ends.
All payments will be quoted and processed in GB Pounds Sterling. Any price quoted by us in a currency other than GB Pounds Sterling is an estimate based on a conversion of the price in GB Pounds Sterling to the other currency. The exact price you pay will then depend on the exchange rate applied by your bank or card issuer and is not the responsibility of Go Native.
In the event you are entitled to a refund it will be applied in GB Pounds Sterling. Go Native accepts no liability for any fluctuations in exchange rates that may occur between the original payment date and the refund date.
The valid payment card used to pay for fees must belong to the main Occupant. This occupant must reside in the apartment for the entire occupancy period. If you’re new to Go Native we may ask you to provide proof of ownership of any valid payment card you use to make payment to us. If you’re not able to provide proof of ownership to us, we reserve the right to refuse the booking.
The card used to make the booking must be presented at the time of arrival. Where the name on the card does not match the name on the card used to pay for the booking; we reserve the right to refuse the booking.
Payments made by debit card won’t incur a transaction fee. If you wish to pay by credit card, we’ll charge you a transaction fee of 2.0% of the total value of each payment made to us. For American Express cards the transaction fee is 2.95%.
We may pass your valid payment card details to a third party to process any payments.
Third Party Apartments
Your apartment is either owned, operated or managed by Go Native, or belongs to a third party apartment provider, with us acting as an agent. The status of each apartment will be made clear on your booking confirmation and in the Licensor details on the Accommodation Agreement.
The apartment you have been allocated to may be operated by a trusted third party supplier to Go Native.
Go Native acts as an agent on behalf of its third party apartment providers in relation to the accommodation owned or controlled by those third party apartment providers. Reasonable care has been taken that the content of the Go Native website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on the Go Native website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided by its third party apartment providers. If any specific item advertised in relation to an apartment or building is important to you, you should contact a member of our Guest Services team who will enquire with the provider on your behalf.
You and any occupants or visitors you permit to enter the apartment or building must comply with any rules and regulations set by the third party apartment provider in relation to their apartments. Full details of third party apartment provider restrictions are available on request.
These terms & conditions apply to all apartments we market. Some apartments owned or operated by third party providers may have additional terms & conditions which will apply in addition to these terms & conditions. In the case of a conflict between these terms & conditions and any additional terms and conditions these terms & conditions will override except in the case of a cancellation policy. In the case of cancellation or amendment of your booking, the specific policy that applies to your booking will be advised to you during the booking process and in the absence of any specific statement the applicable policy is documented in the Cancellation and Amendment Policy.
Your booking constitutes an offer to us to enter into a contract to hold space for your use within a building we operate, or a building we manage on behalf of someone else or a building that belongs to a third party apartment provider. The contract is formed on the terms & conditions set out in this document, the Cancellation and Amendment Policy, when we email you at the address you provided to us during the booking process to confirm your booking, whether or not you receive that email.
Once we have confirmed your first payment, you confirm that you accept and will comply with these Go Native Terms & Conditions.
For bookings of greater than 28 nights in length, we may ask you to pay a Security Deposit. The Security Deposit will be the equivalent of 28 nights at the occupation rate for the apartment type. We will keep hold of the Security Deposit while you stay with us and we’ll return it within 7 days of your departing, minus any deductions for damages, cleaning, replacement goods, unpaid accommodation or service fees.
We reserve the right to request a security deposit without prior warning, upon point of check in. Failure to pay the requested security deposit will result in your booking being cancelled.
This Accommodation Agreement does not create a tenancy and therefore Go Native will not register your Security Deposit in an approved Tenancy Deposit Protection Scheme.
VAT may be applied to the cost of your booking or it may be included in the rate. This will be made clear to you at the point of booking. VAT will be applied at the prevailing rate in force at the time of invoicing, in accordance with HMRC guidelines. Cancellation & Amendment Policy
Cancellation terms vary depending upon whether you have booked an apartment in a property owned by Go Native, an apartment managed by Go Native on behalf of someone else, or an apartment from a third party apartment provider. Cancellation terms apply independently to any booking made with us via our own website, reservations centre or any partner sales channel. The specific cancellation terms are advised to you during the booking process and confirmed to you in the Booking Confirmation. These terms may, for specific types of booking, prohibit cancellation altogether. Where no specific cancellation policy is advised to you during the booking process the Standard Cancellation policy stated below shall apply.
Once a booking has been confirmed by us, it may only be cancelled in line with the cancellation terms applicable at the time of booking. Where no cancellation terms were offered the terms below become binding. Any request to cancel your booking should be made to Go Native Ltd, United House, 9 Pembridge Road, London, W11 3JY or by email to email@example.com. Standard Cancellation Policy
Where your booking has been made with our Standard Cancellation terms, please review the Cancellation Terms below. Your opportunity to cancel your booking without penalty is determined by the length of your stay. In order to cancel a booking without penalty you must write or e-mail us at the address above, within the timeframes listed below:
Length of Booking
You must write to us and provide notice of your cancellation
1 – 6 nights
No less than 72 hours before midday on the day your booking commences.
7 – 27 nights
No less than 7 days before midday on the day your booking commences.
28 nights or greater
No less than 14 days prior to midday on the day your booking commences.
If you fail to provide us with adequate notice, charges will be levied on your account to represent the loss of our ability to licence the space reserved for you, to an alternative occupant. The charges levied are based upon the length of your original booking.
Length of Booking
Penalty if inadequate notice is provided
1 – 6 nights
A fee equivalent to the full accommodation fee for your occupancy period, plus the administration fee
7 – 27 nights
A fee equivalent to the accommodation fee for an occupation period of 7 nights at the occupation rate you have been charged, plus the administration fee.
28 nights or greater
A fee equivalent to the accommodation fee for an occupation period of 14 nights at the occupation rate you have been charged.
If you haven’t checked-in by midnight on the Commencement Date and you’ve not informed us that you intend to arrive at a later date, we will assume you have cancelled the booking and will apply our cancellation as outlined above.
We fully reserve the right to cancel, at our sole discretion, any booking agreement made with us at any time up to the point of Check-In. Once you have moved in to the property, if you breach any part of this agreement we will terminate your booking with immediate effect.
Amendments to your booking
Our amendment policy is set out below; however, where we act as an agent to a third party supplier the amendment policy of that supplier may differ from our own policy and shall apply to the booking. The amendment policy of any third party will be confirmed to you in writing at the time we confirm a booking.
If you wish to extend your booking, we will need some notice from you, preferably by email. We will try to extend your booking in the same apartment where possible but we cannot guarantee this. If you don’t provide us with adequate notice, this increases the likelihood of us needing to accommodate you in another apartment or building, or not being able to accommodate you at all.
If we’re able to extend your booking, we will take all additional payments from the registered payment card on your account or we will amend your Recurring Card Payment accordingly, to cover additional Accommodation Fees and Service Fees.
If you wish to check-out prior to your booked departure date than you will remain liable for the full fees for the booked occupancy period at the occupation rate. In certain circumstances we will allow a booking to be amended to an earlier departure date. If your amendment to an earlier departure date reduces the length of the occupancy period such that it falls within a higher occupation rate then no amendment to the departure date will be permitted unless you agree to pay for the amended occupancy period at the higher occupation rate.
If your booking is less than 7 nights in length, we will not be able to make any changes to the departure date or the length of the booking. If your booking is greater than 7 nights in length, we will require you to provide us with notice, specified in the table below.
You must write to us and provide notice of your cancellation.
1 – 6 nights
7 – 14 nights
No less than 7 days prior to new departure date
15 nights or greater
No less than 14 days prior to new departure date.
Any amendment to your booking to an earlier departure date will incur the administration fee.
If you check-out prior to the booked departure date or amend your booking to an earlier departure date, then we will attempt to re-let the apartment. We won’t be required to refund you any money if we are able to let the apartment to an alternative occupant.
This is the bit where we talk about what we expect of any Go Native guest and what you can expect from us.
This licence permits you or any occupant named by you to us at the time of booking to stay at a specific type of apartment within a building operated by Go Native and permits you and those occupants access to that apartment through common areas of the building for the occupancy period that you have booked and for any extension we agree. This permission is conditional on prompt payment of a fee and subject to appropriate behaviour on your part.
We hope we will not need to, but we can withdraw that permission at very limited notice if we need to. This licence does not grant you or any other party a right to stay in a specific apartment or create any form of legal interest in the apartment, building, or other property. Nothing in this document or any other agreements creates a tenancy in respect of any property.
All the obligations under this licence are those of you and of any occupant or other person you allow to enter the building or apartment, whether or not you have notified us of that person’s attendance. You take full responsibility for the behaviour of any person that you, or an occupant that you have approved, allows to enter the building or apartment.
You agree to pay the fees specified in the booking agreement you have entered into for the occupation of the apartment and use of the building services and the fees for any additional services promptly in advance. Where a monthly payment schedule has been agreed, you agree to ensure adequate funds are available on the card you have provided for the Recurring Card Payment.
Your fees are inclusive of all charges in respect of the following utilities: Gas, Electricity, Water, TV Licence, Council Tax and Insurance for any items supplied by us. Please note that our insurance does not cover your possessions or those of any occupant.
You and the other members of your party are responsible for payment of any charges made for use of any other facilities not listed above such as, but not limited to, Cleaning, Ironing, Dry Cleaning, Full Housekeeping, Upgraded Broadband, Gym Membership, Parking Facilities, Storage Facilities, Satellite TV, Kitchen Packs and any other fees levied by Go Native for the use of amenities.
You agree to use the apartment and building for residential purposes only and in particular you agree not to:
- Operate any form of business from the apartment;
- Use the apartment or building for any illegal or immoral purpose;
- Consume or keep illegal drugs at the apartment or building;
- Smoke in the apartment or building;
- Carry out any action that would cause damage or deterioration of the apartment or building;
- Bring any animals into the building or apartment save for disabled assistance dogs;
- Obstruct any corridor or emergency exit in the apartment or building;
- Damage, misuse, inhibit or render inoperative any safety equipment, fire safety equipment, or alarm system.
You agree to use the apartment and the building in a reasonable and responsible manner at all times
You agree not to display any items in the windows, or hang items out of the windows, such as signs, laundry, flags, posters etc.
You agree to store bicycles in the storage areas provided and not to bring bicycles into the building or apartment at any time. If a bicycle is found to be stored within the apartment, we reserve the right to remove it and place it into the storage area.
You agree to adhere to the Fire Safety Notices provided in every apartment, not to tamper with any fire safety equipment provided, never to cover heat or smoke detectors and not to cause false activation of the fire alarm systems
Any damage caused to fire safety equipment is a criminal offence and Go Native will report any occurrence to the authorities and press charges. We will also seek damages for the cost to repair any equipment.
Go Native will levy a charge to you in the event that you cause repeat or persistent false activation of the fire alarm system.
Condition upon your Arrival
Go Native have agreed to provide the apartment and its fixtures and fittings to you clean and in good repair and condition. For bookings of greater than 28 days an inventory and condition report is carried out at the beginning and end of every booking. We advise that you check this upon arrival and inform us if you identify any issues with cleanliness or lack of repair. If you do not report any issues within 48 hours of Check-In then you agree that the apartment is provided in that condition.
Fixtures & Fittings
You agree to operate any appliance, fixtures and fittings provided by us in accordance with the provided instructions. If upon your arrival we have not provided you with instructions you must ask for these prior to operating the appliance. Failure to operate the appliances as per the instructions may result in damage to the appliance, which we will hold you responsible for. You agree to look after them and return them back to us, at the end of the booking, in good condition.
Guests are not permitted to fix anything to the walls of the apartment. If you wish to fix anything to the walls of the apartment, please speak to the Guest Services team who will provide a member of our maintenance team to help you.
You agree to promptly report any items within the apartment or building that require repair, to us. You also agree to take action as soon as you become aware of a problem to minimise its effects and prevent it becoming worse. In the event that an unreported issue worsens and causes damage, you agree to compensate us for any losses we may suffer
You are not permitted to make any repairs or instruct another party to make any repairs to the apartment. If you make a repair or instruct another party to make a repair on your behalf Then you will be liable for any defects in materials or workmanship which reduces the apartment below the standard it was in at the start of the booking. You will also be liable for any costs or expenses we incur in checking the quality and suitability of any repair you have made. If we are made aware at any time that repairs or alterations have been made to the apartment we will terminate this agreement with immediate effect.
If once you have vacated the apartment, we identify a required repair that you have not reported to us, we will assume this to be damage due to negligence or carelessness and charge you accordingly.
You will keep the apartment properly ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke or grease.
You will dispose of all rubbish and waste promptly using the facilities provided. You will not dispose of waste or rubbish in any system not designed for this. In particular you will take care to avoid blocking of or damage to drains or sanitary appliances by seeking to dispose of inappropriate items or abrasive, corrosive or hazardous substances. Appropriate refuse disposal areas are provided in all properties, the Welcome Guide in your apartment will detail the location of these
You will use the cooking facilities provided with reasonable care and according to the manufacturer’s instructions so as not to cause damage to the apartment, building or any fixtures and fitting and so as not to cause fire or smoke alarms to be activated.
Deep fat fryers are strictly prohibited
All cooking must be carried out with proper ventilation using the provided equipment so as not to cause odours to remain in the apartment. Where odours from cooking remain after your departure, we may charge you for professional services to help remove them
You will keep the apartment clean and tidy and will bear primary responsibility for its condition on your departure, even if you have asked us to supply you with a separate cleaning service.
If there has been a breach of the licence agreement by keeping animals within the apartment or smoking then specialist cleaning will be required and any costs incurred will be levied against your account.
Condition upon your departure
At the end of your booking or upon your departure date if you choose to leave earlier, you agree to removing all occupants or other persons, all possessions and rubbish from the apartment and building and leaving the apartment and its fixtures and fittings in the same good clean condition it was provided to you at Check-In. We recognise that over time the condition of some areas may deteriorate due to wear and tear; we will be fair about this.
If upon your departure, we identify any Go Native property is missing we will seek damages from you to cover the cost of replacing such items. We will also inform the Police and press charges.
If you or any other occupant leave any property behind which is bulky or not easily portable then you shall be liable for an on-going licence fee until such time as we can remove the property and you shall also be liable for any costs we might incur in removing or storing this property.
If you leave any other item behind that Go Native deem as high value, such as jewellery or electronic goods, we shall attempt to make contact with you to arrange collection. You shall be liable for any storage costs we might incur in storing it for you and you agree that if any item is not claimed within 7 days of your departure or you are not contactable during this time then it shall be deemed abandoned and we can sell or dispose of it at our sole discretion with us retaining any proceeds of any sale to offset our storage and administrative costs. Please contact Guest Services on 020 7313 2383 for enquiries relating to any item which has been lost or you may have left behind.
Food items or perishable goods will be disposed of immediately upon Go Native becoming aware, Go Native will not store or save any such items for guests under any circumstances.
We will notify you within 1 week of your departure of any damage and additional cleaning required and the charges for repairs, replacement and work required. We will reference the inventory and condition report that was undertaken prior to your arrival. Where possible, photographic evidence will also be supplied. If an apartment is vacated in such a condition that repairs and cleaning will make the apartment uninhabitable for more than 48 hours, an extra charge equivalent to 48 hours occupation will be made
You agree to compensate us for any cleaning or decoration of the apartment or building required, any losses we might suffer, or any fees or charges we have to pay, including compensation to other persons staying in the same building, caused by failure to fulfil any of your obligations in this agreement.
Noise & Nuisance
You agree not to cause excessive noise in the apartment above and beyond that which might reasonably be expected due to its anticipated use as a residential premises. You agree to use the apartment in a manner which does not cause a nuisance to other persons residing in other apartments in the same building or in nearby buildings and not to obstruct, harass, cause a nuisance to, or inconvenience any person residing, working for or on behalf of Go Native, or carrying out their lawful business in the building or immediate area.
We operate a zero tolerance policy to any amplified noise after 11pm. We will terminate this agreement with immediate effect if any occupant or invited visitor is found to be causing excessive noise.
We operate a strict policy against parties or gatherings in our buildings and apartments. Any substantial complaint or a party will result in any visitors involved in the party being asked to leave and will lead to termination of this licence with immediate effect.
Visitors & Overnight Guests
Go Native operates a strict security policy to ensure the health, safety and welfare of all our occupants and staff. During all times the safety and behaviour of any visitor or overnight guest remains the responsibility of the occupant. For the avoidance of doubt any breach of the terms of this licence by a visitor will be the responsibility of the occupant who allowed the visitor into the building or apartment and the occupant will be treated as being in breach of this licence. We reserve the right to ask non-resident guests to leave at any time.
Overnight guests are allowed, but the total number of guests in the apartment at any time cannot exceed the maximum number of guests allowed to stay in the apartment. The maximum occupancy of an apartment is communicated at the time of booking. This is to ensure we adhere to fire regulations and Health & Safety legislation.
You agree not to change the number or identity of occupants without first notifying us.
You will take care to ensure the security of the apartment and building by;
- Taking care of access keys, tokens or codes and not giving them to persons who are not agreed with us to be occupants;
- Ensuring your apartment door is locked every time you leave the apartment;
- Not propping or holding open external doors, windows, and other forms of access to the building and apartment when you are not supervising them.
You agree not to display any form of sign or logo that is visible from the exterior of the apartment or building and not to use the apartment or building, its address or location in any form of advertising or promotional material.
Throughout your stay, we or a contractor permitted by us may need to enter your apartment. We will aim to provide you with at least 48 hours notice of our intention to access your apartment and where possible to access your apartment during normal working hours, however this may not always be possible
Our staff are here to help. We will not tolerate any harassment, abuse, or violence toward any member of our staff, our third party apartment providers and their staff, or any of our suppliers or contractors.. Anyone found to be threatening or harassing a member of our staff will have their licence terminated and we will report the matter to the Police. Our Obligations:
Provision of Apartment
We and any third party apartment provider agree to provide you with accommodation of at least the standard and the size you have booked or, if this is available, such accommodation of a higher quality and larger size as we shall decide in our sole discretion, at the location you have specified or another location with similar amenities subject to availability. We do not agree to provide you with a specific apartment within the location. If we have to downsize your apartment, we will reimburse you any difference in the fees.
Provision of cooking and washing facilities
We agree to provide you with functioning cooking and washing facilities within your apartment.
Cleanliness and Condition
We will ensure that your apartment is cleaned to a high standard and that the apartment and all fixtures and fittings are in good repair before allocating it to you.
We will conduct regular visits to the apartments to check the condition of the apartment, no less than every quarter. We will provide written or verbal notice of our intention to visit your apartment 48 hours prior to the visit taking place.
We will keep in good repair and proper working order:
- the fabric and structure of the apartment and the building it is within;
- the utilities and conduits for the provision of water, gas, sanitation, drainage and electricity;
- any appliances, furniture, fixtures or fittings we have supplied
We are not liable for any repair until it has been notified to us. We are entitled to a reasonable time to make any repair that is required having regard to its seriousness., your circumstances, the time of day, any public holidays, and the availability of necessary parts. Where we cannot make a repair in a reasonable time we are entitled to require you to move to an alternative accommodation.
We will not be obliged to repair or replace anything that has been damaged or destroyed due to your negligence, carelessness, or misuse or that of any occupant or guest or visitor you or an occupant have invited into the building or apartment. If we do repair or replace any such items we will charge you the full cost.
We may terminate this licence at any time where you are in breach of any part of this licence or any other agreement made with Go Native or a supplier of services provided in relation to your occupation of the apartment. You may terminate this licence only in accordance with the terms of the early departure and cancellation provisions in the Accommodation Agreement with us.
This licence is granted subject to the booking, cancellation, and extension provisions contained in the Accommodation Agreement you have entered into with us.
Any notices required under this agreement will be sufficiently served if emailed by us to you at the email address provided on booking or by you to us if sent to Go Native, United House, 9 Pembridge Road, London, W11 3JY or firstname.lastname@example.org.
Definitions and Interpretations
This licence shall be subject to the definitions and interpretations contained within this document.
Feedback and Complaints
We aim to deliver the best possible service, in the unlikely event we fall short of your expectations we want to hear from you. You can contact us via the Guest Services teams in your building, by calling Guest Services on 020 7313 2383 or in writing to Go Native, United House, 9 Pembridge Road, London, W11 3JY. We aim to acknowledge any complaint within five working days.
To make sure these Terms & Conditions are crystal clear, here’s a list of the wording we use and what we mean:
"Go Native Apartments", "we", "us" or "our"
means Go Native Limited, a company registered in England and Wales with the registered number 30479011 whose registered address is United House, 9 Pembridge Road, London, W11 3JY (including , where appropriate, our employees, third party apartment providers, suppliers and agents, and insurers) and any properties that Go Native may own or operate on behalf of someone else.
means the party making a booking for an apartment with Go Native.
means services provided by Go Native or third party companies approved by Go Native which are ancillary to the provision of residential accommodation.
means the charge of £25 + VAT which will be made by Go Native for our time in the processing of cancellations or amendments to a booking.
means a self-contained unit of accommodation within in a specific building which you have booked and the Occupant is permitted by Go Native to occupy in accordance with an agreement to which these terms & conditions relate. At no time does Go Native offer a Booking for a specific apartment and the actual apartment provided will not be finally allocated until Check-In. Go Native may ask you to move from one Apartment to another at any time.
means the size and quality of accommodation unit in a specified building which you have booked and the Occupant is permitted by Go Native to occupy in accordance with an agreement to which these terms & conditions relate.
means an alternative Apartment that we offer you in the event that we are unable to allocate you the size or quality of Apartment you have booked with us at Check-In or where we require you to move from your Apartment. Wherever possible this will be of similar or better size and quality in the same Building or another Building.
means the structure which the Apartment forms part of along with any Common Areas and approaches, parking area, or grounds dedicated to the use of the Building;
means the arrangement made by you with Go Native to occupy a specified Apartment Type in a specified Building for an Occupancy Period from a Commencement Date.
means the point in time on or after the Commencement Date at which you or a designated Occupant first arrives at the Building in order to take up occupation of an Apartment. At the time of Check-In you enter into a licence agreement with Go Native for the use of the accommodation.
means the point in time at which you and any persons allowed into the Apartment or Building by you or your Occupants vacate the Apartment. This includes vacation at the end of the period of the licence we have granted to you, the termination of the licence by us, or on the basis of an agreed early termination. On check-out your liability for Occupation Fees will not necessarily end.
means that Go Native has acknowledged and accepted your booking on a provisional basis. It does not mean that Go Native guarantees to provide you with accommodation in your chosen Apartment Type and this is subject to availability at the time of Check-In.
means the date upon which the Occupant is entitled to occupy the Apartment.
means the entrance lobby, stairs, corridors, lounge, laundry, lifts, bicycle store and any other common areas within the Building provided for the benefit of all occupants of the Building;
means some or all of the furnishings and effects to be found in the Apartment as listed in the inventory to be provided to the Occupant on moving in to the Apartment.
means the date upon which you have agreed that your Occupants will vacate the Apartment and the Building having removed all their rubbish and possessions from the Apartment and leaving it in good, clean condition. See comment on Check-Out
means monies held by Go Native as security for any failure by you or by any Occupant to adhere to the terms of the booking agreement or licence agreement.
means simple interest calculated on a daily basis at the Law Society Interest Rate on any overdue payment. This interest will be calculated from the date that the payment falls due until the date that cleared funds are credited to a bank account operated by Go Native.
“Fixtures and Fittings”
means the furnishings and other appliances provided by Go Native in the Apartment.
means the period of one month beginning on the Commencement Date and on the same day of each month thereafter or any shorter period that remains between the start of a fee period and the Departure Date.
means the period running from the Commencement Date to the Departure Date during which the Occupant is permitted to occupy the Apartment.
means the person or persons who have been named to Go Native as occupying an Apartment.
means the rate you are charged for each night of occupation of the Apartment booked. This rate is calculated based on the location of the Building you have selected, the Apartment Type sought, the number of Occupants notified to us, and the length of the Occupancy Period booked for.
means the sums payable in respect of the occupation of the apartment.
“Recurring Card Payment”
means the authorisation by you for Go Native to deduct occupation, service and security deposit fees from a valid payment card.
means the sums payable in respect of additional services whether ordered by you at booking or by the Occupants during their occupation.
means central heating and hot water systems, electrical services for power and lighting, drainage and water services and any data or phone services provided.
“Similar size and quality”
means an Apartment which we place in the same pricing band as the Apartment you have booked with us.
Means any employee, agent, or contractor engaged by Go Native in relation to its operations.
“Valid Payment Card”
means a credit or debit card held in the name of one of the Occupants, or a company which employs one of them, provided by American Express, Visa, MasterCard, Visa Delta and Maestro/Solo which has been registered with Go Native and validated by them.
means the internet booking service operated by Go Native for the purpose of selling and managing bookings of its Apartments.
The services covered by this policy
What we mean by personal information
When we refer to personal information in this policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymous information (the types of personal information we will collect will be information that is used for the purposes of processing your application and finding you a suitable room).
Your use of our services signifies your consent to us collecting and using personal information about you as specified below in accordance with this policy. Should we choose to change our policy for any reason the changes will be notified in writing to our Customers and also updated on our Terms & Conditions, If you are an on-line Customer this policy will be applied subject to any particular limitations or preferences you made as part of the registration procedure.
How we collect information about you
You may provide personal information when communicating with us. (i.e. when you fill out your registration form to become a tenant or sign up for additional services). You may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date (or relevant bank account details), so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number. If you enter a competition or promotion we will ask for your name, address and e-mail address and any other relevant information. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below). It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information ("sensitive information") will only be disclosed with your express consent. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.
How we use your information
We may use your information to confirm that your orders have been received, to validate you as a registered Customer when using our services and calling our help desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible, or to invite you to form part of our consumer panel or research groups. We may use personal information collected about you to contact you by post, phone and electronic mail (that is email, picture, video, and SMS) about functionality changes to our web site, services or changes to our terms & conditions of use and to communicate with you about your Customer benefits and advise you regarding the use of our services, unless you opt out of such communication during the registration process (or subsequently by contacting us. We may use the information collected about you to contact you by post or phone about new offers and services offered by Go Native. We may also contact you by electronic mail for these purposes subject to any preferences selected by you. Sometimes our Affiliated Companies and selected third parties might use the personal information collected about you to contact you by post, phone and, by electronic mail about new goods, services or offers that you might find interesting in accordance with any preferences selected by you. We may use personal information collected about you to personalise your visits to our web site and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our sites are as useful and enjoyable as possible.
Other information we may collect
We may collect traffic data related to you use and access to our services. Such data would include time spent online. We may also use this information for marketing our services and to understand and keep you informed about what is the best Internet access package for you according to your use of the services. We may provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. If you are an on-line Customer, the information collected from the website is not anonymous. We use this information along with your preferences to tailor content, services and offers for you.
Why we collect your Information
We will process your personal information so that: We can process your booking and any orders for goods and/or services that you place with us; We can fulfil our obligations under any contrat for the supply of rented accommodation or the supply of any goods and/or services subject always to the terms & conditions relating to the supply; We can deal with the general queries that you raise from time to time by email, post or telephone etc.
How long do we keep your information
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
Go Native reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users. We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. Subject to the choices you made during your registration and subsequently, we may disclose your information to our Affiliated Companies and selected third parties. We sometimes use other companies to provide some of our services, or to provide services to us or distribute our products. These companies can only process this information on behalf of Go Native and will only be processed according with our instructions and applicable data protection legislation, they will not be used for sales or marketing purposes.
How we protect your information
When you review your account information or order products, Go Native offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.
During the registration process we allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. The type we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.
How they work:
Limit how often you see a particular advertisement or announcement on our web site
Identify your preferences when customising content for you
Provide you with relevant self-help information
Record how many times you visit a page or advertisement
Limit and record how often you can vote in our polls
Confirm you are a registered user and save your login details when accessing certain services on our website
Collect statistics on the use of our services
Other companies which advertise or offer their products or services on our web sites may also allocate cookies to your computer. These cookies are used:
To serve advertisements on our site and track whether these advertisements are clicked on by users
To control how often you are shown a particular advertisement
To tailor content to your preferences
To count the number of anonymous users of the site
To provide security within shopping baskets or transactions
The types of cookies they use and how they use the information generated by them will be governed by those companies' Privacy Policies. We have no control over these.
How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to www.allaboutcookies.org How you can manage your privacy preferences.
Please visit our Privacy and cookies page for more information.
Collection of information
We automatically log visitors domain and IP address by programming. This data is used to see where the site is being used to ensure coverage, and for click stream analysis to help better understand site usage, so that we may improve our service to you. We do not identify the user but only the computer that is being used to view the site.
Cookies are used temporarily to store information. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot be used to track your movements around the web.
Subscribing to services
When requesting information, you may be asked for your e-mail address, and/or your name and postal address. The information requested is then sent to you using the personal details received. We will not pass your details to any third parties unless it is to assist us in responding to your request, comments etc.
By subscribing to a service you offer your information in return for services; you consent to such a transfer. Go Native always provides the option to unsubscribe to services at anytime.
Go Native has taken all the relevant security measures to protect any personal data received from loss, misuse and alterations of customer data under our control. While we cannot guarantee that loss, misuse or alterations of data will not occur, we use our best efforts to prevent this.
Accessing your information
You may request details of the information, which we hold on you. If you wish to do this there will be a fee of £10.00. All requests to access information should be sent by post to:
9 Pembridge Road
Cookies and Privacy
The Go Native website does not capture or store personal information, but merely logs the user's IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site and to help monitor the performance of individual web pages.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They provide anonymous information and cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don't have to give the same information several times during one task.
Recognising that you may already have given a username and password so you don't need to do it for every web page requested. This requires a session cookie and this expires when a visitor closes their browser.
Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.
Go Native uses Google Analytics to monitor the performance of www.gonative.com
Google Analytics sets cookies to help us accurately record the number of visitors to the website and volumes of usage. This helps us to identify where visitors to the site may be encountering problems and also gives us an indication of the types of content visitors find particularly useful.
The site uses the following analytics cookies:
This cookie stores each user's amount of visits, and the time of the first visit, the previous visit, and the current visit.
Expires: 2 years
This cookie records where a visitor has come from (e.g. directly or via a link, organic search or paid search).
Expires: 6 months
Name: _utmb and _utmc
These cookies measure how long a visitor remains on the site and tracks when a visit starts and when it ends.
Expires: _utmb expires after 30 days, _utmc expires when the browser is closed.
For more information about Google Analytics visit the Google Analytics website.
Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.